Agua, Bendita and Ronnie's OJT

Me, Gretchen and Windell had our OJT experience at Teleperformance Ubelt this last April 29-June 4. It had been indeed a lovely experience and full of fun and learning to be working with the coolest people on earth! Oh by the way, maybe you are wondering why Agua, Bendita and Ronnie's name came up to this blog... Well, for this season it had been our nick names for the sake of Sir Randy who couldn't remember our names!

Front Desk. Testing. Call outs. Those were our main duties and I will surely miss those tasks. It's more than just accepting applicants and having them filled out trackers, explaining the tests and scheduling applicants for interviews. It's dealing with different kinds of people. Let me tell you some stories behind the tasks.

Me at the Front Desk. Oh, too bad I'm caught in the act! Nagffacebook ako. :) This is what we do after we're done with our job, or should i say, while there is no job at hand. (For Windell's case, it's different. Haha, kidding!). Bait ng Boss namin db? We are allowed to do it as long as we do our job well. The Front Desk job isn't that too hard at all. We're the ones who talk first to the newly arrived applicant and have them fill out the tracker and encode it after. The best feeling of being at the front desk is the chance of giving that best smile and nice approach on the nervous applicant who's in doubt of passing the series of exams and interviews to follow.

Things at the front desk. :)

Welcome to the Testing Room! This is the testing room where the applicants take the Online Examination. Our task is to explain to them what specifically the exams they will be taking and to instruct them of its rules. Common mistake of applicants is that they don't take the tests in order. Be alert dear ones! Of course we want you to pass. :)

This is the thing I will surely miss doing most here. I just love to explain and do it real perky for the applicants so they will feel a little relaxed and light in taking it, and congratulate them for passing every after exam they take, (kahit paulit-ulit). =)

Hi, this is Jel of Teleperformance! Yes we do speak over the phone and schedule potential applicants for a chance of being part of this dynamic team! Second to Testing, this is the task I love doing. I'm feeling like an agent. HAHA. Funny for some applicants I called: one spoke to me in Bisaya (as if I can understand her), an applicant who just failed an exam in a different call center company released his discouragement on me, and an applicant who kept on saying that I am so kind. Hehe. :) Little did they know that I am more encouraged because somehow I was able to lift them up and give themselves another try. I am surely gonna miss Ms. Operator saying... "THANK YOU!"

INTERVIEWS. Of course, HR work wouldn't be complete without it. This is the thing I do least, actually only just a couple of times and with Sir Randy still. It's fun to do interviews. Fun to be talking to people of different personalities, knowing their attitudes, potentials and tendencies just by presenting themselves and by talking - how they do it and what it contains. It's just that sometimes, it is hard to decide. Some deserves to pass, some to fail; but it's a pain when the applicant is somewhere in between. :/

JOB FAIRS. That is what we do everyday basically. But we also happened to experience being in a job fair. We tell something about Teleperformance, we schedule them for an online assesment, we give applicants flyers. The Job Fairs I was able to attend to was at SM San Lazaro, May 1 with Mam Paula, Gretchen and the TP OJTrainees before us (Arjie, Nina and Pepper); and at SM North with Windell, Will (OJTrainee from TP EDSA) and Sir Gino. Pictures are still with Mam Paula, she haven't uploaded it yet.

ON-SITE RECRUITMENT. Aside from Job Fairs, we were able to be part of the on-site recruitment of TP with one of its amazing partners, Aspire IT. Two wednesdays of May, I was able to be there and assist Sir Randy, Mam Maren and Mam Mae in administering the written exam, updating the applicant database and some other errands so to say. Unfortunately, me and Chen weren't able to take pics while we were there. We always forget to do it. So much concerned of the trip going there at Cityland in Makati. The second time we went there was a memorable experience. Yes, ang sinakyan ay maling bus! Eng-eng moment number 1. :) But that was really fun! Plus the joy of meeting new friends like Ate Milch, Ate Tina and Jaycee, who happened to be just 2 years ahead of my batch in UDM-Psych. Small world. Really, I enjoyed being in Aspire IT! I'm gonna miss their warm welcome and the 2-piece McChicken lunch!

PROJECT PLANNING. We were able to part of this too. TP is going to give more people a chance of getting hired! Keep watch, you might be the next! :) In this sourcing initiative, Mam Paula allowed us to share some of our ideas in this upcoming event. Of course I will not tell it but I am pretty sure what Mam Paula and the team will do will be a big hit and more people will be encouraged to work at TP! I am excited to be helping them in this, thank you to TP Ubelt for inviting us to that event even if we are not their trainees anymore, officialy. Touched ako. :) It was May 24 I think when we discussed this, Mam Paula also discussed some HR topics like sourcing, headhunting, agencies and much more.

More than the lessons we have learned from the training, what will I surely miss is that family feeling that I felt from the whole Teleperformance Ubelt team. Thank God for my Bosses: Randy Baylon, Gino Villamor, Nikko Magumcia, Paula Gunda, Liz Indiongco and Christine Leuterio; for Kuya Ron, the messenger; janitor Kuya Darwin and Security Guard Kuya Rolan. I so much enjoyed my May 2010 for I have spent it with people like them who has given me so much inspiration in many different things. I am encouraged by them in ways they might not know, everyone has been such a big help for me in preparing myself for the real world I have to face after I leave the university. I am excited to join the club of the coolest bosses on earth! :)

THANK YOU

TELEPERFORMANCE UBELT! :)

Here's one Superjump for you!